Shipping Information

ALL returns and exchanges must be made within 14 days of purchase

We’re proud to offer FREE shipping with insurance on every order made through our online store.

Because we are a small store, all pieces are subject to availability. Pieces in stock will be processed, packaged and shipped within three business days. Once your order is processed, you will receive a tracking number from UPS.

Signature is required for all deliveries If you are unable to be available for signature on a weekday, we can arrange a Saturday delivery. Please call our store at (508) 655-8578.

Exchanges receive 100% credit towards another item of equal value, unless the jewelry item is a special order or custom order piece.

Our Return Policy

ALL SHIPPING AND HANDLING FEES ARE NON-REFUNDABLE

Returns and exchanges are not permitted, and will be refused, if the jewelry item has been used, worn, or altered from its original condition in any way (including engraving, sizing, extending or removal of links, tags, etc). Items that we do not currently carry in stock – and Special Orders cannot be exchanged or returned under any circumstance, as items are custom made to your specification.

Contact our store prior to returning your item and receive a Return Authorization Number (RAN). Without prior notification, and RAN the returned item will not be accepted. You have to notify us over the phone or via email and to receive more information on how to return your item. All returned packages must be insured for the full amount. All original laboratory reports, appraisals and sales receipts must be included with the shipment. If the original grading certificate is not returned along with the stone a $200 service charge will be applied. All packaging materials such as ring boxes, Certificates of Authenticity, etc. must be returned in their original new condition.